ibl Casino & Sportsbook Data Care
This page describes what we collect when you use ibl and how we keep that data protected. Our privacy policy applies to all sections of our platform—sportsbook, live-dealer casino, slot games, and esports markets—and covers account data, payment information, betting history, and device information. We are transparent about third-party integrations with payment providers and game studios.
We collect personal data only to operate your ibl account, process deposits and withdrawals, verify your identity, and comply with anti-money-laundering regulations. We do not sell or rent your data to advertisers or data brokers. We do not use your betting history to build marketing profiles. Our data retention follows regulatory requirements; we store account records, transaction history, and support tickets for 7 years unless longer retention is required by law.
We use SSL encryption to protect data in transit. Your identity documents are encrypted at rest. Our servers may be located outside your jurisdiction; we apply the same security standards regardless of location. This policy applies to users in all jurisdictions where ibl operates.
What Data We Collect on ibl
When you open an ibl account, we collect your email address, password, name, date of birth, phone number, and residential address. We request this information to verify your identity and comply with Know Your Customer (KYC) regulations. We also collect a government-issued identity document (passport, national ID, or driver's license); we store this document in encrypted form and do not share it with third parties except as required by law.
We collect payment information when you deposit or withdraw. This includes your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet), transaction amounts, and timestamps. We do not store full credit card or bank account numbers; payment providers handle sensitive financial data and pass only transaction confirmations to our ibl servers.
We collect your betting and gaming activity. This includes sportsbook bets (Liga 1, Piala Indonesia, Piala AFF, Champions League, and other tournaments), live-casino play, slot-game sessions, and esports markets. We record bet amounts, odds, outcomes, and timestamps. We use this data to settle your account balance, generate your transaction statement, and investigate disputes. We do not use this data for marketing or profiling.
How We Use Your Data on ibl
We use your personal data to operate your ibl account, process deposits and withdrawals, verify your identity, settle bets, and respond to support requests. We use your email to send account confirmations, withdrawal status updates, and password reset links. We do not send marketing emails unless you opt in. We use your phone number for two-factor authentication and to verify your account during KYC checks.
We use your betting and gaming history to generate your account statement, calculate your balance, and settle winnings or losses. We use transaction data to detect fraud, money laundering, and account abuse. We may review your account activity if you request a dispute resolution; we compare your stated issue against our transaction logs and payment provider records.
We use device and network data to detect suspicious login attempts, prevent account takeovers, and comply with security best practices. We do not use cookies for tracking or profiling. Session cookies expire after subject to verification of inactivity; persistent cookies are optional and user-controlled.
Third-Party Processors and Our ibl Integrations
Our ibl platform integrates with external payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks online payment, e-wallet, mobile banking, local payment). These providers process your deposit and withdrawal transactions; we pass only your transaction ID, amount, and account reference—no personal information beyond what is necessary for payment processing. Each payment provider has its own privacy policy; we recommend reviewing their terms if you have concerns about their data practices.
Our live-casino tables stream from Evolution Gaming and Microgaming studios. These studios process your video feed if you use a weonline paymentm during live-dealer play (optional feature). Our game studios also host slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and esports odds data. We pass only your session token and bet amount to these partners—no personal information. Esports data (Mobile Legends, Free Fire, PUBG Mobile fixtures and odds) comes from esports data providers; we do not share your account data with these providers.
Our ibl data practices
- We collect email, identity document, phone, and payment method only for account operation and regulatory compliance.
- We do not sell or rent your data to advertisers, data brokers, or third parties.
- We encrypt identity documents at rest and use SSL for all data in transit.
- We retain account records and transaction history for 7 years for regulatory compliance.
- We use cookies for session management only; persistent cookies are optional and user-controlled.
- We do not track your activity across other websites or build marketing profiles.
Your Rights Regarding Your ibl Data
You have the right to request a copy of your personal data held on ibl. Contact our support team via email with your account reference; we deliver your data in a readable format within regulatory windows (typically 14-30 days depending on jurisdiction). You have the right to correct inaccurate information; contact us to update your email, phone, or address. You have the right to request deletion of your data after your account is closed, subject to legal retention requirements (we retain records for 7 years for regulatory compliance).
You have the right to request that we stop processing your data for marketing purposes; we do not use ibl account data for marketing, so this right is already respected. You may disable optional persistent cookies by clearing your browser cache or adjusting your browser settings. You may disable push notifications via your mobile device settings. If you believe we have mishandled your data, you may lodge a complaint with the data protection authority in your jurisdiction.
Our ibl Data Security and Retention
We use SSL/TLS encryption to protect data in transit between your browser or app and our servers. Your password is hashed and salted; we do not store plain-text passwords. Your identity documents are encrypted at rest using industry-standard algorithms. Our servers are located in secure data centres with access controls, firewalls, and intrusion detection. We do not guarantee that our servers are located in your jurisdiction; however, we apply the same security standards regardless of server location.
We retain your account data (email, identity document, phone, address) for the duration of your account and for 7 years after closure for regulatory compliance. We retain your transaction history (deposits, withdrawals, bets, payouts) for 7 years. We retain support tickets and correspondence for 7 years. We retain device and network logs (IP address, browser type, login attempts) for 12 months. After the applicable retention period, we delete your data securely unless we are required by law to retain it longer.
During holidays like Idul Fitri, Idul Adha, and Imlek, our support team response times may be longer; data security practices remain unchanged. If we suspect a data breach, we notify affected users via email within regulatory timeframes and cooperate with data protection authorities. We conduct regular security audits and penetration testing to identify vulnerabilities. We encourage users to enable two-factor authentication and use strong, unique passwords.
This privacy policy is effective as of the date you open your ibl account and remains in effect until we notify you of changes. We may update this policy to reflect changes in our practices, new regulations, or user feedback. Significant changes will be notified via email to your registered ibl account address. Your continued use of ibl after such notification constitutes acceptance of the updated policy. For questions about our privacy practices, contact our support team via email; we respond within standard business hours.